Return and Exchange Policy

Right to Cancel / Withdrawal

If you are a consumer in the European Union, you have the right to cancel your order within 14 days from the date you receive your goods without giving a reason.

You can exercise your right of withdrawal by using the withdrawal option available in your customer account for eligible orders or by contacting our customer support team.

Once your withdrawal request is submitted, you will receive confirmation by email.

Eligibility

To be eligible for a return or exchange:

• The Versatile Saddle must be unused, in its original condition, and in the original packaging.

• The return or exchange request must be made within the applicable time period.

• Proof of purchase and order details must be provided.

Return Process

To initiate a return or exchange:

• Contact our customer support team.

• Provide your order number and purchase details.

• Our team will guide you through the return process and provide return instructions where applicable.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

• We recommend using a tracked shipping service.

• The customer is responsible for the item until it reaches our warehouse.

Refunds

• Once the returned Versatile Saddle is received and inspected, we will confirm approval or rejection of the refund.

• Approved refunds will be processed within 14 days and issued using the original payment method.

• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Exchanges

• To exchange the Versatile Saddle for another size or model, please contact our customer support team.

• Exchanges are subject to availability.

• Any price difference and applicable shipping costs will be the customer's responsibility.

Damaged or Defective Items

If you receive a damaged or defective Versatile Saddle:

• Contact our customer support team as soon as possible.

• Provide details and photos of the issue if available.

• We will assess the problem and provide instructions for replacement, repair, or refund.

Contact Us

For questions about returns, refunds, exchanges, or withdrawal requests, please contact our support team.