Return and Exchange Policy:

 

1. Eligibility:

- To be eligible for a return or exchange, the Versatile Saddle must be unused, in its original condition, and in the original packaging.

- The return or exchange request must be made within 14 days from the date of purchase.

 

2. Return Process:

- To initiate a return or exchange, please contact our customer support team within the specified time frame.

- Provide your order details, including the purchase date and order number.

- Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

 

3. Return Shipping:

- The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

- We recommend using a trackable shipping service to ensure the safe return of the Versatile Saddle.

- The customer is responsible for the item until it reaches our warehouse.

 

4. Refunds:

- Once the returned Versatile Saddle is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, the refund will be processed within [number of days] and will be issued using the original payment method.

- Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.

 

5. Exchanges:

- If you wish to exchange the Versatile Saddle for a different size or model, please contact our customer support team.

- Exchanges are subject to product availability.

- The customer is responsible for any price differences and shipping costs associated with the exchange.

 

6. Damaged or Defective Items:

- If you receive a damaged or defective Versatile Saddle, please contact our customer support team immediately.

- Provide detailed information and, if possible, include photos of the damage or defect.

- We will assess the situation and provide you with instructions for returning the item or resolving the issue.